Common questions and answers

Our services are aimed at relatives of a deceased person who have inherited the deceased’s computer, or have been authorised by the owners of the estate to manage the digital part of the estate. You will be offered our services through your funeral service provider upon planning the funeral.

You will be able to use our services also after the funeral has taken place, although this part is still under development. Soon you will be able to buy our services directly through our website! If you don’t want to wait, feel free to send us an email and we will help you right away!

To use our services, you must have access to the computer you have inherited. If the computer you inherited is password protected, you will also need access to another computer to purchase and download the software. You also need to have an empty USB flash drive with a minimum capacity of 4GB.

Downloading and installing our software on a flash drive takes about 10 minutes. After that you will insert the flash drive into the target computer and follow the instructions. When the analysis starts, you can leave the computer to work overnight. The time it takes varies, depending on how fast your internet connection is and how much data there is stored on the computer. When the analysis is completed you will receive an email informing you about that.

By then you can sign in to your account on Lockero.com and see the result of the analysis. As soon as you process the payment of a service, the data will be instantly available to you.

Your data is encrypted and saved on our servers. Your data is protected throughout the whole process and only you can access and view the data recovered from the computer. After a computer analysis has taken place, we store your data on our servers for 60 days. During those 60 days the data is available to you through your Lockero account. You can download the data and save it in the preferred way. After that, the data is deleted from our servers and thus removed from your Lockero account. After that we have no way of recovering your data.

Yes, when the 60 days are about to expire, we will send you an email informing you about that and offer you to purchase more storage time. More information and pricing will be published on our website soon!

We can bypass the password and give you access to any computer from any brand, unless it is encrypted. For a computer to be encrypted, the owner of the computer must have encrypted it manually. Today, encrypted computers are very rare. If you know that the computer you have inherited is encrypted, you can contact us and we will give you a separate quote for the services you want to buy. It is still possible for us to help you.

From your Lockero account you can download the purchased data indefinite times during the 60 days that we have your data stored on our servers. 

Soon we are going to be able to offer you the possibility to save your data directly to your preferred cloud service!